The Attendant Console for Microsoft Teams Phone – simple, efficient, professional
Attenda extends Microsoft Teams Phone with a powerful, browser-based attendant console. Manage calls faster, see real-time presence, and handle communication with ease.
Manage calls instead of just receiving them – Attenda turns Microsoft Teams into a true attendant console
With Microsoft Teams Phone, it’s easy to answer and conduct calls. But when it comes to structured call handling, the standard features quickly reach their limits: multiple clicks to transfer a call, no clear presence overview, and no central interface for managing calls.
No central overview of presence and availability
Cumbersome call transfers requiring multiple clicks
No dedicated interface for efficient call handling
The impact: reception staff, helpdesks, and assistant teams lose valuable time, callers experience unnecessary waiting, and the overall customer experience is affected.
Attenda – the central attendant console for Microsoft Teams Phone
Faster call transfers, easier workflows, happier callers.
Everything you need for modern call handling
With Attenda, call handling becomes simple and efficient. The solution integrates seamlessly into Microsoft Teams Phone and is ready to use without additional installation.
📞 One-Click Transfer
forward calls instantly with just one click
👥 Presence Information
see real-time availability of colleagues
📩 Voicemail Routing
connect callers directly to voicemail
💬 Telephone Notes via Teams Chat
send call notes instantly with pre-defined templates
📱 Mobile Call Forwarding
automatically forward calls to the mobile number stored in Entra ID
🖥️ Intuitive Interface
no installation, no training required, ready to use instantly
⭐ Custom Groups & Favorites
organize contacts for quicker access
☁️ 100 % Cloud
secure, scalable, and always available
From classic switchboard to modern cloud solution
Attenda brings clarity, speed, and flexibility to call handling – seamlessly integrated into Microsoft Teams Phone.
For Whom is Attenda?
Designed for receptionists, helpdesks, and assistant teams. Attenda is the perfect solution for all organizations that handle incoming calls professionally.
🏢 Reception & front desk staff
efficient and user-friendly call transfer
🎧 Helpdesks & internal hotlines
route calls directly to the right experts
🏫 Schools, public institutions & SMEs
professional call handling without complex PBX systems
👩💼 Assistant teams
keep track of availability and manage calls faster
Call handling in Microsoft Teams has never been easier
With Attenda, you manage communication faster, more transparently, and more efficiently – directly in the browser, without additional software.
Attenda – developed by Microsoft experts for modern call handling
Attenda is developed by VistaSys AG, a certified Microsoft Solution Partner specialized in Microsoft Azure and Microsoft 365. With our experience from numerous projects, we have created a solution that enables organizations worldwide to manage calls simply, reliably, and securely within Microsoft Teams Phone.
🛡️ Microsoft Solution Partner
certified expertise in Azure & Microsoft 365
🌍 Globally deployable
works anywhere Microsoft Teams Phone is available
🇨🇭 Swiss quality & data protection standards
security and compliance at the highest level
🚀 Secure & compliance-ready
Available instantly as a SaaS solution – no local installation required
As flexible as your organization
Attenda adapts to your needs – transparent pricing, monthly subscription, no hidden fees.
Simple, transparent subscription model
Attenda is offered as a monthly subscription. You only pay for the required number of operator licenses – fully flexible, no hidden fees, cancellable at the end of each month.
Small
For 1 to 2 User
$79
per month and user
- 📞 One-Click Transfer
- 👥 Presence Information
- 📩 Voicemail Routing
- 💬 Telephone Notes via Teams Chat
- 📱 Mobile Call Forwarding
- ⭐ Custom Groups & Favorites
Medium
For 3 to 5 User
$69
per month and user
- 📞 One-Click Transfer
- 👥 Presence Information
- 📩 Voicemail Routing
- 💬 Telephone Notes via Teams Chat
- 📱 Mobile Call Forwarding
- ⭐ Custom Groups & Favorites
Most Popular
Large
From 5 User
Contact Us
per month und user
- 📞 One-Click Transfer
- 👥 Presence Information
- 📩 Voicemail Routing
- 💬 Telephone Notes via Teams Chat
- 📱 Mobile Call Forwarding
- ⭐ Custom Groups & Favorites
Frequently Asked Questions
What is Attenda?
Attenda is a SaaS call handling solution that extends Microsoft Teams Phone with a centralized and intuitive operator console.
Do I need extra hardware or software?
No. Attenda runs fully in the browser – no installation required.
Is Attenda only available in Switzerland?
No. Attenda can be used worldwide, regardless of whether you use Operator Connect or Direct Routing.
How does call forwarding to mobile phones work?
Attenda automatically uses the mobile number stored in Entra ID. Calls can be reliably forwarded to mobile devices without any extra configuration.
How is security ensured?
Attenda runs on Microsoft Azure in Switzerland and follows strict compliance standards including GDPR and Swiss DSG.
Which licenses are required to use Attenda?
A Microsoft Teams Phone license is required. Attenda itself is licensed separately as a SaaS subscription per operator workplace.
Can I test Attenda before subscribing?
Yes. You can experience Attenda in a personal demo and test the solution free of charge.
Which browsers are supported?
Attenda is optimized for the latest versions of Microsoft Edge, Google Chrome, and Mozilla Firefox. Other browsers may work but are not officially supported.
Do I need to perform updates or maintenance myself?
No. As a SaaS solution, Attenda is centrally maintained. Updates, new features, and security enhancements are deployed automatically – with no effort required on your part.
Does Attenda support multiple tenants or locations?
Yes. Attenda is multi-tenant capable and can be used in organizations with multiple sites or different Microsoft 365 tenants.
How does the registration process work?
You sign in with your Microsoft 365 account. At first login, Microsoft automatically creates an app registration in your organization’s Entra ID (Azure AD) tenant. A prompt with “Requested permissions” will appear and must be accepted so that Attenda can access the data required for call handling in Microsoft Teams Phone.
How long is the subscription period?
Attenda is a monthly subscription – fully flexible, cancellable at the end of each month.
How do I get support if I have questions about Attenda?
Our support team is based in Switzerland and is available via email or phone. We also provide documentation and user guides to help you get started quickly.
