Attenda die Vermittlerlösung für Microsoft Teams

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Terms of use

  1. Scope & Acceptance

These Terms of Use (“ToU”) govern individual users’ access to and use of Attenda (web app / Microsoft Teams app). Commercial and contractual terms (services, fees, term) are governed by the Master Subscription Agreement (MSA) and applicable Order. By accessing Attenda, you agree to these ToU.

  1. Parties & Contact

Vistasys AG, Rohrerstrasse 64, 5001 Aarau, Switzerland, info@vistasys.ch (“Vistasys”).
The “Customer” is the legal entity that signs the MSA. “Users” are individuals authorized by the Customer.

  1. Accounts & Access
  • Sign-in via Microsoft Entra ID (business identity); Microsoft Teams usage is optional.
  • Customer manages user assignments/roles and is responsible for granting/revoking access.
  • Users must protect credentials, use MFA where available, and prevent unauthorized access.
  1. Acceptable Use

Use Attenda only (a) under the MSA, (b) for Customer’s lawful business purposes, and (c) per documentation. Prohibited: violations of law, malware/attacks, security bypass, unauthorized automation/scraping, reverse engineering (except as required by law), overload/abuse, credential sharing, use beyond subscribed licenses/seats.

  1. Customer Data & Responsibility

“Customer Data” (content/configurations/process data) remains owned/controlled by Customer. Customer ensures lawful processing (incl. notices and permissions) and that no third-party rights are infringed.

  1. Privacy & Security

Processing follows the Privacy Policy (Web & Attenda). Roles: Customer = Controller, Vistasys = Processor under the DPA/AVV. Primary region: Azure Switzerland North. Operational retention: log/telemetry 30 days, backups 30 days (rolling). Vistasys implements appropriate TOMs (encryption in transit/at rest, tenant isolation, RBAC, monitoring).

  1. Sub-processors

Current sub-processor: Microsoft (Azure) — infrastructure/platform (compute/storage/network), region Switzerland North. Changes and versioning per the published sub-processor list and DPA.

  1. Microsoft Third-Party Services

When used via Microsoft Teams/Entra ID, Microsoft’s own terms and privacy notices apply. Vistasys is not responsible for such third-party services.

  1. Service, SLA & Support

Availability, support hours, response targets, and maintenance windows are defined in the SLA and/or MSA. Planned maintenance will be communicated with reasonable notice.

  1. Service Changes

Vistasys may enhance, modify, or discontinue features, provided (a) core functionality is preserved or (b) reasonable notice is given. Material adverse changes will be communicated in advance.

  1. Intellectual Property

Attenda, underlying software, and content (excluding Customer Data) are the intellectual property of Vistasys or its licensors. Only non-exclusive, non-transferable usage rights are granted for the subscription term per the MSA.

  1. Confidentiality

Non-public information exchanged between the parties must be kept confidential and used solely to perform the agreement, subject to statutory retention/disclosure duties.

  1. Warranty & Liability (User-facing)

Attenda is provided “as a Service” per MSA/SLA. No guarantee of uninterrupted or error-free operation. Liability and remedies are governed by the MSA (including limitations and exclusions).

  1. Term, Suspension & Termination

Term and termination follow the MSA. Vistasys may suspend access if: (a) security risk, (b) legal violation, (c) material breach of ToU/MSA, or (d) payment default under the MSA. Upon termination, access ends and data return/deletion follow the DPA/MSA.

  1. Compliance & Export

Users and Customer must comply with applicable laws (incl. data protection, export controls, sanctions). No use in prohibited sectors/regions.

  1. Notices

Legally binding notices to the contacts designated in the MSA/Order; operational product/status notices may be delivered in-app or by email. General contact: info@vistasys.ch.

  1. Governing Law & Venue

These ToU are governed by Swiss law (excluding conflict-of-law rules and CISG). Exclusive venue: Aarau (AG), Switzerland, unless mandatory law provides otherwise.

  1. Order of Precedence & Severability

If documents conflict: MSA > DPA > these ToU > Documentation. If any provision is invalid, the remainder remains in force; a valid provision closest to the commercial intent will apply.

Version September 2025

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